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Client Service Representative-FT-1st/2nd Shift

MedVet Chicago is currently seeking full time Client Service Representatives (CSR) to join our 24 hour operation.  Candidates for this position are responsible for promoting a friendly and professional environment with an emphasis on service, quality, and compassion.

The CSR is the first point of contact for our clients both via phone and in person.  CRS’s will work directly with veterinarians, technical staff, and the hospital administration to provide accurate and up-to-date information to our clients. 

Principle responsibilities:

  • Customer service functions, including: greeting visitors, answering phones, guiding clients and their pets to exam rooms
  • Placing outbound calls for follow-ups
  • Presenting and explaining fees, and processing payments
  • Answering questions regarding products and services
  • Explaining delays to clients and ensuring the comfort of clients and pets during their wait
  • Managing medical records, charts, reports, and correspondence
  • Hospital maintenance, ensuring facility is neat and clean at all times

Along with a positive attitude and a high degree of energy, qualified candidates will have a solid understanding of hospitality and customer care, excellent communication skills, be outgoing and self-motivated, and have the ability to maintain a pleasant, professional, and empathetic demeanor at all times.

Requirements:

  • 2-3 years experience in similar position (retail, restaurant service, call center, etc.)
  • High school diploma/GED/or equivalent
  • General computer skills (Word, Excel, email)
  • Able to work flexible schedule which will include weekends and holidays
  • Previous experience in a veterinary environment is a plus

All candidates must complete an acceptable background check, including references and a pre-employment drug screen.

We offer competitive compensation, a comprehensive benefits package including health insurance, vision, dental, paid time off, employer contributed 401k, continuing education, uniforms, pet care discounts and more.

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