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Client Service Representative - PT 2nd/3rd shift

MedVet Medical & Cancer Centers for Pets is currently seeking a Client Services Representative to join our team in our Cleveland Northeast practice.  We are seeking an individual that is team oriented and has excellent communication skills with fellow colleagues, clients and the referral community. The ideal candidate thrives in a fast paced environment and is dedicated to delivering the highest quality of care. The recruited candidate will combine teamwork, leadership and compassion to develop client relationships.   

About MedVet Medical & Cancer Centers for Pets:

Founded in 1988, MedVet is one of the largest veterinarian-owned and led multispecialty and emergency practices in the country.  We have a relatively singular focus to be a leader in specialty healthcare for pets. Dedication to our mission, strategy and core values of Teamwork, Leadership and Compassion are the priorities of our organization. We pride ourselves on the exceptional experience we create for patients, clients, referral partners and employees, and, we value that ‘MedVet Experience’ above all else.

Responsibilities:

  • Greet and check-in clients.
  • Answer telephones and transfer calls.
  • Escort clients and their pets to exam rooms.
  • Manage medical records, charts, reports and correspondence.
  • Discuss payment options and process payments.
  • Ensure the lobby is neat and clean at all times.

Qualifications: 

  • Customer service experience required.
  • Previous experience in veterinary setting preferred.
  • Ability to work successfully as part of a team and autonomously.
  • Ability to remain composed in stressful situations.
  • Flexibility with work hours and able to work additional hours when necessary.
  • Excellent verbal and written communication skills.
  • Excellent client service skills and phone etiquette.
  • Attention to detail.
  • Self-motivated.
  • Sense of urgency.
  • Critical thinking skills and ability to anticipate needs inter & intra-departmentally.
  • Ability to work in a fast-paced environment.
  • Ability to maintain composure dealing with difficult/emotional situations.
  • General computer competency required including Microsoft word and excel. 
  • Ability to lift up to 30lbs. 

Shift:  The position is part time, second and third shift.  Weekends, on-call and holidays based on needs of the department. 

All candidates must complete an acceptable background check, including references and a pre-employment drug test.

 

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