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Client Services Manager - FT - Varied Shifts

MedVet Medical & Cancer Centers for Pets is currently seeking a Clinical Manager to join our Clientt Service team in our Chicago location. We are seeking individuals that are team oriented and have excellent communication skills with fellow colleagues, clients and the referral community.  The ideal candidates thrive in a fast paced environment and are dedicated to practicing the highest quality of veterinary care. The recruited candidates will be responsible for providing strong clinical and administrative support to the department.  The individuals are responsible for ensuring clients, patients and referral partners receive quality care.  The position provides an opportunity to work with board certified specialists and the ability to learn about cutting-edge medicine. 

About MedVet Medical & Cancer Centers for Pets:

Founded in 1988, MedVet is one of the largest veterinarian-owned and led multispecialty and emergency practices in the country.  We have a relatively singular focus to be a leader in specialty healthcare for pets. Dedication to our mission, strategy and core values of Teamwork, Leadership and Compassion are the priorities of our organization. We pride ourselves on the exceptional experience we create for patients, clients, referral partners and employees, and, we value that ‘MedVet Experience’ above all else.

Responsibilities:

  • Plan, organize, and manage the daily flow of services.
  • Develop and monitor staff schedules.
  • Ensure patients receive quality care.
  • Ensure documentation is accurate and complete.
  • Collaborate with team mentors to ensure proper onboarding of new team members.
  • Work closely with management regarding personnel, staffing, or clinical challenges.
  • Participate in HR processes included but not limited to:
  • Interviewing and hiring process
    • Termination
    • Conflict management
    • Grievances
    • Disciplinary action 
  • Perform initial screening of client and Referral Partner concerns.
  • Ability to drive the service and client service process.
  • Ability to prioritize caseload and patient care.

Qualifications: 

  • Excellent verbal and written communication skills.
  • Excellent client service skills and phone etiquette.
  • Ability to inspire, teach, multitask and be a highly functional team member.
  • Self-motivated.
  • Attention to detail.
  • Work successfully as a team member and autonomously.
  • Sense of urgency.
  • Critical thinking skills.
  • Flexibility with work hours and able to work additional hours when necessary.
  • Ability to work efficiently in a fast-paced environment.
  • Prior veterinary experience required.

Full benefits package, including medical, dental, vision, short-term and long term disability, life insurance, 401K, PTO, continuing education, uniform allowance and pet care discounts are available. 

Shift:  The position requires a minimum of 30 clinical hours a week with the remainder of the time spent on administrative duties. Specific work hours to be determined based on assignment and needs of the departments. Rotating on call schedule for weekends & Holidays.

All candidates must complete an acceptable background check, including references and a pre-employment drug test.

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